Do I need to register?
You only need to register if you would like to place an order.
Otherwise, feel free to browse our web site, products, pricing, or use our shipping calculator. Once you are ready to place an order, you will be prompted to register.
How do I update my account?
You can update your customer account directly through our web site. Just click on the following link to change your billing address, phone number, and/or e-mail address: Update Account Information.
I forgot my password?
If you forgot your password, no problem just click here: Forgot password.
How do I contact a technician?
Please visit our contact info page for a list of contact and support numbers for Hantech Systems. If you purchased a retail box item, please contact the manufacturer for assistance.
In order for our technicians to assist you effectively, please be specific regarding the software being used, as well as the problem you are experiencing. Please also be sure to include your invoice number.
Products & Pricing
Do you match competitor's prices?
Unfortunately, we do not currently match other competitor's prices. For your convenience, all of our lowest and current available pricing is posted on our web site on a daily basis. Anytime we do receive any special deals or promotions, we automatically post it on our web site for our customers to take advantage of.
What is White Box/OEM vs. Retail?
The retail and OEM versions usually will have the same exact product, however the retail version usually will come with bundled software, retail packaging, and more bells and whistles so to speak. OEM (Original Equipment Manufacturer), White Box, Brown Box versions will come with the actual product and usually the drivers, no special packaging or software. Occasionally the retail version will accompany a longer warranty or special features.
What is DSP?
DSP stands for Distribution Service Partner. The actual software is the full version, however it may include condensed manuals or documentation on CD. No retail packaging is included. The software can not be sold by itself. DSP versions will usually require the purchase of additional hardware, per our licensing agreement. Any item in our on-line store will be sufficient. There are no minimum price requirements or specific hardware requirements.
Payment & Shipping
What are my payment choices?
Hantech Systems currently offers the following payment methods:
- Credit & Debit Cards: Visa, MasterCard, American Express
What if my product is on back order?
Any items that are unavailable, will be placed on back order, and the remainder of your order will be shipped. Please check our web site for the back ordered item's estimated time of arrival. Please note that these dates are estimates, and are not guaranteed to arrive on that date. Your product(s) will be promptly dispatched as soon as the product arrives. No additional shipping fees will be charged.
Your account will be charged for the entire order, so that Hantech Systems can reserve the product and price for you. If this is not acceptable, you may cancel that portion of the order, and request an immediate credit at email@example.com.
How long will it take before it ships?
All orders will ship the same day, if it is received before 5:00 PM. Hantech Systems will do it's very best to ensure the quickest possible processing of every order. You may experience delays if there are any problems with the processing or verification of your invoice address or credit card information.
How do I check status on my order?
For your convenience, Hantech Systems will automatically send you updates regarding any pending orders via e-mail. However, you can also obtain your order status directly through our web site. Click on the following link to check the status of your order: My Orders.
If for some reason you are unable to retrieve the status on your order from our web site, please feel free to send an e-mail to our processing department at firstname.lastname@example.org.
How do I get a tracking number?
Hantech Systems will automatically send your tracking numbers via e-mail once your order has been dispatched.
If for some reason you have not received a tracking number and your order has indeed been dispatched, please verify your e-mail address on file. You can also visit your order status directly through our web site. Click on the following link to check the tracking number and confirm your e-mail address: My Orders.
How can I change an order?
You may request a change to your order, provided your order has not already been processed and dispatched. Please e-mail your exact changes and invoice number to our processing department at email@example.com. We will do our very best to accommodate your request.
How can I cancel an order?
You may request a cancellation of your order, provided your order has not already been processed and dispatched. Please send your cancellation request and invoice number to firstname.lastname@example.org. We will do our very best to cancel the order, and will send a confirmation upon cancellation. If your account has already been charged, you can anticipate a refund to your account within 1-2 business days.
How do I find a product?
There are several ways to find a product. One is to browse our products database, which is broken down by individual categories, and manufacturers. Or you can utilise our "product search" to type in what you are looking for. For example, if you are looking for a Adobe Dreamweaver CS6 Windows, you could type the following: Dreamweaver CS6.
It is always a good idea to keep it vague and not too descriptive. Our search engine is very literal, and will pull any product with those keywords in the description.
When do you charge my credit card?
Your credit card will be charged immediately upon receipt of your order if your item is in stock, so that we can begin immediate processing of your order and ship your goods the same day. If your item is not available in stock as mentioned on the website, we will not charge your credit card until the item arrives into stock and is ready to be dispatched.
Can you dispatch to a different address than my registered address?
Yes, we are able to ship to an address other than your registered address.
Returns & Refunds
What is your refund policy?
Hantech Systems offers our customers a 7-day (7 days from the original receipt date of goods by the customers) satisfaction replacement or refund guarantee on all purchases, with the following exceptions noted below. After 7 days, each product carries their own individual manufacturer warranties, as offered by the manufacturer.
Product Return Procedure:
To return a product based upon Hantech Systems's replacement/return guarantee, you must e-mail our Returns Department email@example.com and obtain a Return Merchandise Authorization ("RMA") number within the guarantee return period for the product (described above). Hantech Systems will not accept returns without prior authorization and an RMA number. Once issued, RMA numbers are valid for 5 days in which the product(s) must be returned to Hantech Systems. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.
Due to manufacturer's policies, Hantech Systems can not accept refunds or returns on opened software that is not the original condition as to when it was received by the customer.